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You are here: Home / Company News / What You Need to Know about “Factory Authorized Repair” for Medical Equipment

What You Need to Know about “Factory Authorized Repair” for Medical Equipment

Posted in: Company News August 16, 2018

There seems to be a considerable amount of misinformation when it comes to equipment manufacturer status with companies representing themselves as medical equipment repair centers. The terms “Authorized” , “Factory Authorized”, “Factory Approved”, “Manufacturer Authorized”, and various other euphemisms are bandied about in an effort to represent some sort of qualification the company using these terms often don’t possess.

The fact of the matter is that manufacturers do not “authorize” repair centers. Depending on the company using it, that term means next to nothing. Manufacturers appoint warranty repair centers and only they are considered authorized to perform repairs on manufacturer equipment. Anyone can read a manual or look at a YouTube video, put the manufactures’ name on their website, pick up a set of wrenches, and charge you for it.

Only repair centers that have an actual contractual relationship with manufacturers are able to provide the assurance of factory trained, competent personnel working in a repair facility that has passed stringent inspection by the manufacturer (and in the case of multiple warranty contracts several manufacturers). The companies that pass these inspections are determined to be up to standards set by the manufacturer itself and in some instances compliant with government regulations for which the manufacturers themselves are responsible.

Ventilator Repair

ACBIO offers factory-trained medical ventilator repair, including certified Respironics Trilogy repair.

Additionally, factory warranty repair centers are in constant communication with the manufacturers sharing product quality feedback as well as receiving the latest upgrades and information concerning a specific piece of equipment. With some pieces of equipment (i.e. ventilators) it is imperative that these updates and software upgrades are communicated as quickly as possible to the repair center in order to insure operational integrity and safety. Repair companies that have no contractual or fiduciary relationship with the manufacturer simply do not have those resources and remain uninformed of the latest improvements in product performance. This can lead to procedural omissions (some potentially dangerous) during the repair process.

Additionally, factory warranty repair centers often enjoy a discount from the manufacturer on repair parts. This not only enables the repair center to pass on significant savings on out of warranty repairs, but also continues to insure operational integrity throughout the life of the equipment. Many repair centers without a relationship to the manufacturer use “pulled parts” from discarded machines in order to match the level of pricing only a genuine factory repair center can offer. This translates not only into a waste of money paying for substandard parts being utilized in repairs, but also an increase in the likelihood that a repair performed in this fashion will fail prematurely causing the added expense of equipment handling and replacement on a patient level.

When choosing the company that will be awarded your trust in taking care of your equipment some questions should be asked of a potential vendor:

  • How many warranty contracts is your company involved with and with whom?
  • When was your facility(ies) last inspected by a manufacturer and what was the outcome?
  • How broad is your geographic coverage and how long have you been servicing those areas?
  • How much of my present inventory are you able to service and what is a typical turnaround time for repair?
  • Can you provide proof of manufacturer certifications on the equipment you will be repairing?

When choosing a repair company to handle the responsibility of competent, thorough, and reliable equipment repair, it is in the best interests of not only your company, but the patients you serve, to insure that the repair center you choose has the size, manufacturer relationships, reputation, up to date information. and qualifications to handle this important part of your operations.

About Accurate Biomed Services, Inc.

ACBIO is the nation’s largest CPAP and Oxygen Concentrator Repair Center and offers portable medical ventilator repair, including Respironics Trilogy repair services.

Praise for Accurate Biomed

Far Superior to Any Other Equipment Repair Solutions . . .

“We recently started using Accurate Biomed Service for our concentrator repairs and our experience has been great! We had previously tried several other options for outsourcing our concentrator repairs and were not satisfied with lengthy repair times and the burden of equipment delivery and pick up. Accurate Biomed’s on site pick up, turnaround time on repairs and ability to work on other equipment (Home-fills, POCs and enteral pumps) has made them far superior to any other equipment repair solutions we have tried.” 

 

Cham Stone
Vice President / Owner
Peoples Home Medical

Accurate Biomed Services
2015-12-07T22:46:21-05:00

Cham Stone
Vice President / Owner
Peoples Home Medical

“We recently started using Accurate Biomed Service for our concentrator repairs and our experience has been great! We had previously tried several other options for outsourcing our concentrator repairs and were not satisfied with lengthy repair times and the burden of equipment delivery and pick up. Accurate Biomed’s on site pick up, turnaround time on repairs and ability to work on other equipment (Home-fills, POCs and enteral pumps) has made them far superior to any other equipment repair solutions we have tried.”   
https://acbio.com/testimonials/far-superior-to-any-other-equipment-repair-solutions/

We Will be a Lifelong Customer!

“We recently ordered another refurbished oxygen concentrator. We first purchased a Millennium 10 concentrator at Accurate Biomed Services Inc. about 8 years ago. It is still going strong and we have never had any problems with it! We will definitely be a lifelong customer! Thanks again.”

 

David Clark DC, NMD
Clinic Director / Founder
Health+Plus

Accurate Biomed Services
2015-12-07T22:47:14-05:00

David Clark DC, NMD
Clinic Director / Founder
Health+Plus

“We recently ordered another refurbished oxygen concentrator. We first purchased a Millennium 10 concentrator at Accurate Biomed Services Inc. about 8 years ago. It is still going strong and we have never had any problems with it! We will definitely be a lifelong customer! Thanks again.”  
https://acbio.com/testimonials/we-will-be-a-lifelong-customer/

They Provide So Much Value . . .

“I strongly urge you to consider the services of Accurate Biomed Services, to service and maintain your DME equipment. We (MRS Homecare Inc.) have been using ABS for several years now and couldn’t be happier with them as a company. They provide so much value to us as a DME company; and do a fantastic job of picking up, repairing, and getting our equipment back to us in a timely manner. Not only does ABS do a fantastic job servicing equipment, they also are GAMES (Georgia Association of Medical Equipment Suppliers) members which means that they are helping fight to preserve our industry. I fully support ABS and encourage you to as well.”

 

Thomas T. Riddle
Vice President
MRS Homecare Inc.

Accurate Biomed Services
2015-12-07T22:55:14-05:00

Thomas T. Riddle
Vice President
MRS Homecare Inc.

“I strongly urge you to consider the services of Accurate Biomed Services, to service and maintain your DME equipment. We (MRS Homecare Inc.) have been using ABS for several years now and couldn’t be happier with them as a company. They provide so much value to us as a DME company; and do a fantastic job of picking up, repairing, and getting our equipment back to us in a timely manner. Not only does ABS do a fantastic job servicing equipment, they also are GAMES (Georgia Association of Medical Equipment Suppliers) members which means that they are helping fight to preserve our industry. I fully support ABS and encourage you to as well.”  
https://acbio.com/testimonials/they-provide-so-much-value/
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Accurate Biomed Services

Get the Accurate Edge

With three regional service centers and nearly 40,000 square feet of production space, Accurate stands as the nation’s largest independent service provider for CPAP repair, oxygen concentrator repair, as well as respiratory and biomedical equipment repairs. We are your source for Respironics Trilogy repair.

Accurate boasts of the fastest industry average turnaround time, with most repairs completed and returned within 7 business days.

Accurate Biomed Repair Centers

Missouri Facility
100 N. 17th St., Bethany MO 64424
Toll Free: 1-800-376-5660
Fax: 1-352-389-6087

Indiana Facility
426 New York Ave., New Castle IN 47362
Toll Free: 1-800-376-5660
Fax: 1-352-389-6087

Florida Facility
5640 SW 6th Place, Suite 300
Ocala, FL 34474
Toll Free: 1-800-376-5660
Fax: 1-352-389-6087

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